This is actually quite a common enquiry.
Firstly, please can we respectfully point out that we would rather you didn't hassle the merchants about your cashback. This will only annoy them and may lead them to dropping their cashback program completely.
Also, as you may have just found, many members of staff with any particular merchant may not be aware of all of the marketing techniques employed by their company.
TopCashback works with the main affiliate networks and we list the merchants who have agreed to offer an affiliate commission via these agencies. We therefore don't work directly with most merchants, but via an affiliate network.
We can assure you however, if a merchant is listed, then they are running a cashback scheme.
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